COMPLAINT, WARRANTY AND RETURN

COMPLAINT AND WARRANTY

(1) This Chapter sets forth the rules of liability for compliance of performance with the Contract obliging to transfer ownership of the Goods to the Consumer and the Entrepreneur on the rights of the Consumer with respect to contracts concluded from January 1, 2023.
(2) Contracts obliging to transfer ownership of the Goods, including, in particular, contracts of sale, supply contracts and contracts for work being the Goods, shall not be governed by the provisions of Chapter XI of Book Three of Title II of the Act of April 23, 1964. – Civil Code, but only the Law on Consumer Rights. Detailed information on the aforementioned rules can be found in the Law on Consumer Rights, and these Regulations are not intended to limit or change them.
(3) If the Goods are inconsistent with the contract, the Customer may request its repair or replacement, or in cases specified in the Consumer Rights Act – also withdraw from the contract.
(4) The Seller may replace when the Customer demands repair, or the Seller may repair when the Customer demands replacement, if bringing the Goods into conformity with the contract in the manner chosen by the Customer is impossible or would require excessive costs for the Seller. If both repair and replacement are impossible or would require excessive costs, the Seller may refuse to bring the goods into conformity with the contract. The Customer shall make the Goods subject to repair or replacement available to the Seller.
(5) If the Goods are inconsistent with the contract, the Customer may submit a statement of price reduction or withdrawal from the contract when:
1) the Seller refused to bring the Goods into conformity with the contract or failed to bring the Goods into conformity with the contract
2) the non-conformity of the Goods with the contract continues, despite the fact that the Seller tried to bring the Goods into conformity with the contract;
3) the non-conformity of the Goods with the contract is so significant that it justifies an immediate reduction of the price or withdrawal from the contract;
4) it is clear from the Seller’s statement or the circumstances that he will not bring the Goods into conformity with the contract within a reasonable time or without excessive inconvenience for the Client.
(6) The Customer may not withdraw from the contract if the non-compliance of the Goods with the contract is insignificant.
(7) In the event of withdrawal from the contract, the Customer shall immediately return the Goods to the Seller at the Seller’s expense. The Seller shall return the price to the Customer immediately, but no later than within 14 days from the date of receipt of the Goods or proof of their return.
(8) The Customer may file a complaint regarding the non-compliance of the Goods with the contract by sending it to the address of the Seller indicated in the Terms and Conditions (mailing or e-mail address). The complaint should contain data allowing identification of the Customer, the subject of the complaint and the demands related to the complaint. In the case of receipt of an incomplete complaint preventing its consideration, the Seller will call the Customer to supplement it under pain of leaving the complaint unprocessed. The Customer may file a complaint using the form attached hereto as Appendix No. 3.
(9) The Seller shall consider the complaint within 14 days from the date of its receipt, unless nothing else stems from special provisions. The response will be sent to the Customer’s e-mail address or in any other way indicated by the Customer.
(10) The provisions of this chapter shall not apply to the Goods, which serve only as a carrier of digital content.
(11) In addition to warranty rights, some Goods may be covered by a warranty. In such a case, the warranty information will be specified, among other things, in the Offer or in a separate document in accordance with the rules provided for in the Consumer Rights Law.

Our contact information: DIXER PARTS Sp. z o.o., Artura Grottgera 10 43-241 Łąka, NIP: 6381854505, REGON: 52622491000000, contact address: dixerparts@gmail.com, tel. +48 668419384

COMPLAINT FORM

DOWNLOAD FORM

(fill out the form if you wish to file a complaint regarding non-conformity of the Goods with the Contract) Applies to order no: _________ dated ____

Refers to product: _____________ (product description).
I inform you that the goods purchased by me are not in conformity with the contract. The non-conformity of the Goods with the contract consists in: _____________ The non-conformity was found on _______________ In view of the above, please: _____________ (indicate claim).

Name, address of Customer* … Signature* … (if sent on paper) Date …………….

* complete

Return

INSTRUCTIONS ON WITHDRAWAL FROM THE CONTRACT

You have the right to withdraw from this contract within 14 days without giving any reason. The deadline for withdrawal expires after 14 days from the date of conclusion of the contract (in the case of contracts for the provision of services)/ from the date on which you took possession of the item or on which a third party other than the carrier and indicated by you – took possession of the item, and in the case of items delivered in batches – from the date on which you took possession of the last item. In the case of contracts for regular delivery of things for a fixed period of time – from the date on which you or a third party – designated by you (other than the carrier) – took possession of the first of the things.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (for example, a letter sent by mail or e-mail) or by using the online form above.
Our contact information: DIXER PARTS Sp. z o.o., Artura Grottgera 10 43-241 Łąka, NIP: 6381854505, REGON: 52622491000000, contact address: dixerparts@gmail.com, tel. +48 668 41 93 84
You may use the model withdrawal form, but it is not mandatory. In order to comply with the withdrawal period, it is sufficient for you to send information on the exercise of your right of withdrawal before the expiry of the withdrawal period.

Effects of withdrawal

1. Upon receiving the returned shipment, the goods are inspected in the presence of a camera to document their condition.

2. The Customer is responsible for properly securing the returned products to prevent any damage during transport.

3. If the goods are found to be damaged, scratched, or otherwise defective due to improper packaging or handling, the cost of repair or repainting will be deducted from the refund amount.

4. The refund covers only the cost of the product itself and does not include the original shipping cost to the Customer.

5. The Customer is responsible for covering the return shipping costs.

6. Any additional fees related to the return shipment (including but not limited to customs duties, taxes, or administrative charges) will be deducted from the refund amount.

We will refund your payment immediately after receiving the return shipment, no later than 14 days from the date of receipt. We will refund the payment using the same means of payment that you used in the original transaction, unless you have expressly agreed otherwise; in any case, you will not incur any fees in connection with the refund of payment.

We may withhold reimbursement until you receive the item or until you provide us with proof of return, whichever event occurs first.
Please send back or hand over the Product to us immediately, and in any case no later than within 14 days from the day you informed us of your withdrawal from the contract. The deadline is met if you send the item back to us before the expiration of 14 days.

You will have to bear the direct costs of returning the item, unless otherwise stated in the Offer.

You are liable only for the diminution in value of the Product resulting from the use of the Product other than what was necessary to ascertain the nature, characteristics and functioning of the Product.

If you have requested the beginning of the performance of services before the expiration of the withdrawal period, you will pay us an amount proportional to the extent of the services performed up to the moment you informed us of your withdrawal from this contract.